How Lancing Ltd uses information sent through this website.
This notice explains the information that may be collected when you contact Lancing about jar capping machinery, why it is used and the choices available to you.
Last updated: 16 July 2026
1. Who is responsible for your information
Lancing Ltd, Unit 5A Jefferson Way, Thame, Oxfordshire OX9 3SZ. You can contact us at sales@lancinguk.com or 01494 623015.
2. Information we may collect
When you make an enquiry, we may receive your name, company, email address, telephone number and the project information you choose to provide, including jar, lid, product, output and line details. Web servers may also create routine security and access logs containing technical information such as IP address, browser type, requested page and time.
3. How we use it
We use enquiry information to respond to you, assess machinery suitability, arrange sample reviews or trials, prepare quotations, provide project support, maintain business records and protect the website. We do not ask you to include confidential formulations or sensitive personal information in the general enquiry form.
4. Automated spam protection
The enquiry form uses hidden bot fields, submission timing, content checks and IP-based rate limits to reduce unwanted messages. Filtered attempts may create limited security logs containing a reason code and a shortened one-way technical fingerprint; the full enquiry is not retained as a sales lead when it is classified as spam.
5. Our basis for using information
Depending on the circumstances, we may use information to take steps requested before a contract, to perform a contract, to meet legal obligations or for legitimate business purposes such as answering business enquiries, keeping appropriate project records and maintaining website security.
6. Who may receive it
Information may be accessed by authorised Lancing personnel and by service providers needed to operate communications, hosting, IT, customer records or a machinery project. Information is shared only where reasonably necessary for the enquiry, service or legal requirement.
7. Retention
We keep information only for as long as reasonably needed for the enquiry, project, support history, legal obligations and legitimate business records. The appropriate period depends on whether the enquiry develops into a quotation, order or ongoing service relationship.
8. Your choices and rights
Depending on the law and circumstances, you may be able to ask for access to your personal information, request correction or deletion, restrict or object to certain use, or raise a concern with the UK data-protection regulator. Contact sales@lancinguk.com to make a request.
9. Security and international services
Reasonable measures are used to protect information, although no online service can guarantee absolute security. Some website, email or media services may process technical information outside the UK; appropriate provider safeguards should apply where required.
10. Changes to this notice
We may update this notice when the website, services or legal requirements change. The date above shows the most recent version.